How to deliver natural conversational experiences using Amazon Lex Streaming APIs

Natural conversations often include pauses and interruptions. During customer service calls, a caller may ask to pause the conversation or hold the line while they look up the necessary information before continuing to answer a question. For example, callers often need time to retrieve credit card details when making bill payments. Interruptions are also common. Callers may interrupt a human agent with an answer before the agent finishes asking the entire question (for example, “What’s the CVV code for your credit card? It is the three-digit code top right corner.…”). Just like conversing with